Browse by category
Dealing With Difficult People : 24 lessons for bringing out the best in everyone by Dr. Rick Brinkman
Category: Self | Series: Mighty Managers Series
In every workplace there are difficult people who, at best, make life stressful and, at worst, interfere with project and career goals. This book delivers a proven approach to finding common ground and creating a more productive interaction with difficult people. First published April 2006.
Dealing with Difficult People by Dr. Rick Brinkman & Dr. Rick Kirschner
Category: Business | Series: McGraw-Hill Professional Education Series
"Dealing with Difficult People" provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected autho ...Show more
Love Thy Customer by Dr. Rick Brinkman
Category: Business Finance Management
Deals with the interactions and behaviors of service providers with their customers. This book covers communication skills and strategies for creating delight in customers, preventing customers from becoming difficult, and dealing with difficult behaviors and situations. It is intended for managers resp ...Show more
0 - 2 of 3