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Building Agreement : Using emotions as you negotiate by Roger Fisher & Daniel Shapiro
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Category: Business, Economics and Law
Whether you're negotiating with an angry boss or a difficult colleague - or, indeed, a stubborn teenager - you can learn to use your emotions to help you achieve the result you want. "Beyond Reason" shows you how to control the five 'core concerns' that motivate people: Express appreciation for what oth ...Show more
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