Love Thy Customer
Author(s): Dr. Rick Brinkman
Deals with the interactions and behaviors of service providers with their customers. This book covers communication skills and strategies for creating delight in customers, preventing customers from becoming difficult, and dealing with difficult behaviors and situations. It is intended for managers responsible for maintaining customer focus.
General Information
- :
- : mcgraw
- : mcgraw
- : 0.389
- : 16 April 2008
- : United States
- : books
Other Specifications
- : Dr. Rick Brinkman
- : Hardback
- : 1
- : 658.812
- : 272
More About The Product
Dr. Rick Brinkman and Dr. Rick Kirschner are Fortune 500 consultants, corporate trainers, and professional speakers. They are the coauthors of the huge international bestseller How to Deal with Difficult People. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.
