Love Thy Customer

Author: Dr. Rick Brinkman

Stock information

General Fields

Price : $18.95 AUD
ISBN : 9780071448024
Publisher : mcgraw
Imprint : mcgraw
Contained items :
Weight (g) : 0.389
Publication date : 16 April 2008
Produced in : United States
RRP : 18.95
Availability date :
Out of print date :
Agency :
Product Type : books

Special Fields

color :
Author : Dr. Rick Brinkman
Series :
Bind : Hardback
Edition : 1
Illustrator :
Language :
Dewey classification : 658.812
Library of Con LOCSH :
Pages : 272
BIC subject :
Illustrations :
Colour :
Session :
Deck :
Store Notes :
Translator :
Signed :

9780071448024

Description

Deals with the interactions and behaviors of service providers with their customers. This book covers communication skills and strategies for creating delight in customers, preventing customers from becoming difficult, and dealing with difficult behaviors and situations. It is intended for managers responsible for maintaining customer focus.

Author description

Dr. Rick Brinkman and Dr. Rick Kirschner are Fortune 500 consultants, corporate trainers, and professional speakers. They are the coauthors of the huge international bestseller How to Deal with Difficult People. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.

Your Bookstore.io logo